Privacy policy

Last updated: 03-01-2026

1. Who we are

Controller: Horavo Watches (Trading name of H.S. E-Commerce)
Address: Kievitstraat 6, 2953EE Alblasserdam
Email: horavowatches@gmail.com
KVK: 94230005
VAT: NL005073774B21

2. Personal data we collect

Depending on how you use our services, we may collect:

  • Identity & contact info: name, email, phone (optional)

  • Delivery & billing address

  • Order details and customer service communications

  • Payment status and transaction references (we do not store full card details)

  • Device/usage data: IP address, browser/device identifiers, cookie IDs

3. Why we process your data (purposes)

We process data to:

  • process orders and deliver products

  • provide customer support and handle returns/warranty

  • process payments and prevent fraud

  • comply with legal obligations (tax/accounting)

  • improve our website and services

  • send marketing (only where permitted; you can opt out anytime)

4. Legal bases (GDPR)

We process data based on:

  • performance of a contract (order fulfillment)

  • legal obligation (administration)

  • legitimate interests (fraud prevention, service improvement)

  • consent (newsletter/certain cookies where required)

5. Sharing data with third parties

We share data only when necessary with:

  • webshop/platform providers (e.g., hosting/e-commerce tools)

  • payment providers

  • shipping and fulfillment partners

  • email/marketing service providers (if you subscribe)

  • analytics and IT providers

We require appropriate safeguards and data processing agreements where required.

6. International transfers

If data is transferred outside the EEA, we use appropriate safeguards (e.g., Standard Contractual Clauses) where required.

7. Data retention

We keep data only as long as necessary, including:

  • order/invoice records: as required by tax law

  • support records: as needed for handling and compliance

  • marketing: until you unsubscribe/withdraw consent

8. Your rights

You may request access, correction, deletion, restriction, objection, and data portability (where applicable).

Contact: horavowatches@gmail.com. You may also lodge a complaint with your supervisory authority.

You may also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

9. Security

We apply reasonable technical and organizational measures to protect personal data. This includes SSL encryption and secure data handling practices.